FAQs

Frequently asked questions

What delivery options are available?


We offer a couple of shipping options. These can be found on our Shipping and Returns page.




Where do you deliver to?


We deliver to all of mainland United Kingdom. Not all delivery options are available to all areas. Please see our Shipping and Returns page for more information. We do not currently ship internationally.




How much is shipping?


Shipping is calculated based on the size and weight of the parcel. Our shipping rates can be found on our Shipping and Returns page.




Can I track my order?


When your order has been shipped from our warehouse you will receive a shipping confirmation email. This will contain tracking details for your parcel. If your parcel is under 2kg and has been sent with Royal Mail, tracking will only be updated once they have delivered, or attempted to deliver the parcel. If your parcel is over 2kg, or is large in size it will be sent with a courier and tracking information will be available for the parcels' journey.




I haven't received my parcel, what should I do?


Please wait 7 working days from the date of dispatch before contacting us. If after this time your parcel still has not arrived please contact us either by completing our contact form on our contact page. Or please send an email to contactus@toy-time.co.uk. Please include your name, date of order and order number.




What is your returns policy?


If you are not happy with your order you can return it to us for a refund. Our returns policy can be found on our Shipping and Returns page.




I have returned my item, when will I get my refund?


Once we receive your item, please allow 5-10 days for the refund to be processed.




My item arrived damaged, what should I do?


If the packaging is damaged when the item is delivered please refuse delivery. If you discover the item is damaged when you open your parcel, please contact us by sending an email to contactus@toy-time.co.uk or by completing our contact form on our contact page. The item will need to be returned to us by a carrier of your choice. Please obtain proof of posting. Once the item is received at the warehouse, we will inspect the item and offer redress by replacement or refund.




Do I have to set up an account?


No, you do not have to set up an account with is. You can place an order and checkout as a guest. However you will not be able to check on the status of your order.




What payment options do you accept?


We accept all major credit and debit cards. We also accept payment through PayPal.




An item I want is out of stock, when will it be available?


Please contact Customer Services who will be happy to check when or if the item will be back in stock. They can be contacted by email, contactus@toy-time.co.uk or by completing our contact form on our contact page.




How can I get in touch with you?


You can email us directly at contactus@toy-time.co.uk. Alternatively you can fill in our online contact form, which can be found on our contact page.




My item is faulty, what should I do?


If your item is faulty please contact us as soon as possible. The item will need to be returned to us, with a carrier of your choice. Please obtain proof of posting. Once the item reaches the warehouse, it will be inspected. If we find the item faulty we will offer redress by refund or replacement.





Toy Time Ltd

Kent

United Kingdom

Contact Us

contactus@toy-time.co.uk

  • Facebook
  • Instagram
  • Twitter
  • YouTube
  • Pinterest
KEEP PLAYING

Join Our Newsletter

www.Toy-Time.co.uk