SHIPPING & RETURNS

Shipping Policy

We offer a number of different shipping and delivery options. Requirements and cut off times may vary depending on your region so please check the specific requirements for your region carefully.

These prices are valid for the majority of orders. However, please note our delivery charge is calculated based on the overall weight of your order. For heaver, bulkier items delivery charge will be calculated at checkout.

Standard Delivery £3.60

Order by 5pm for delivery within 2-4 working days.

Delivery is Monday to Friday, excluding public holidays. Any orders placed after 5pm Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.

We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.

Express Shipping £4.99

Order by 5pm for delivery in 1-2 working Days

Delivery is Monday to Friday, excluding public holidays. Any orders placed after 5pm Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.

Unfortunately, we are unable to offer this service to our Islands & Scottish Highlands customers as the courier is unable to deliver express shipping to these regions.

Areas in which £4.99 shipping applies:
  1. Postcodes:

    • AB25-38

    • AB41-56

    • IV30-32

  2. Scottish Highlands includes postcodes:

    • FK17-99

    • G83

    • IV1-28

    • IV33-39

    • IV52-54

    • IV63

    • KW1-14

    • PA21-33

    • PA34-40

    • PH18- 26

    • PH30

    • PH31-41

    • PH49-50

    • AB36-38

    • AB55-56

    • All IV Postcodes

  3. Islands includes postcodes:

    • HS1-9

    • All IM Postcodes

    • IV40-51

    • IV55-56

    • KA27-28

    • KW15-17

    • PA20

    • PA41-49

    • PA60-78

    • PH42-44

    • TR21-25

    • ZE1-3

 

Delivery Failure

If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.

It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. Alternatively, the parcel can be left in a safe location on the property, such as porches with a door, sheds or greenhouses and garages. If a parcel is showing as being delivered but you are claiming non receipt of a parcel, please contact Customer Services directly through our website. Notification of such failures must be made within 7 working days from last day of expected delivery. Please allow 3-5 working days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us. Contact us here. Failure to raise a initial query within this timeframe may result in failure to investigate with our couriers and redress may not be offered.

Return & Exchange Policy

Returning unwanted items

Simply return your unwanted item within 14 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition.

All returns must be accompanied by your dispatch confirmation email including your order reference. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.

By post or courier service of your choice


12 Redwell Grove

Kings Hill 

West Malling 

Kent

ME19 4BU

We recommend that you use a carrier who can give you a proof of posting, until the parcel is received by us it remains your responsibility.

Refunds

Once the item is received back to the warehouse it will be checked and granted it meets our return policy conditions we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.

Toy Time Ltd

Kent

United Kingdom

Contact Us

contactus@toy-time.co.uk

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