Privacy & Cookie Policy

1.      Introduction

1.1    We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will handle your personal data.

1.2    This policy applies where we are acting as a data controller with respect to your personal data; in other words, where we determine the purposes and means of           the processing of that personal data.

1.3    Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you                   would like to receive direct marketing communications and limit the collection, sharing and publication of your personal data.

1.4    We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to               our use of cookies when you first visit our website.

1.5    In this policy, "we", "us" and "our" refer to Toy Time Ltd. For more information about us, see Section 19.

2.     The personal data that we collect

2.1    In this Section 2 we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from             you, information about the source and specific categories of that data.

2.2    We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number, postal           address and/or social media account identifiers. The source of the contact data is you. If you log into our website using a social media account, we will obtain             elements of the contact data from the relevant social media account provider.

2.3    We may process your website user account data ("account data"). The account data may include your account identifier, name, email address, business name,           account creation and modification dates, website settings and marketing preferences. The primary source of the account data is you, although some elements             of the account data may be generated by our website. If you log into our website using a social media account, we will obtain elements of the account data                 from the relevant social media account provider.

2.4    We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website                 ("transaction data"). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the                         transaction details. The source of the transaction data is you and/or our payment services provider.

2.5    We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The                           communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata                     associated with communications made using the website contact forms.

2.6    We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser             type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency           and pattern of your service use. The source of the usage data is our analytics tracking system.

3.      Purposes of processing and legal bases

3.1    In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.

3.2    Operations - We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services,                 supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our                         legitimate interests, namely the proper administration of our website, services and business.

3.3    Relationships and communications - We may process contact data, account data, customer relationship data, transaction data and/or communication data for             the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post,                 and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications               with our website visitors, service users, individual customers and customer personnel, the maintenance of our relationships, enabling the use of our services,             and the proper administration of our website, services and business.

3.4    Personalisation - We may process account data and/or usage data for the purposes of personalising the content and advertisements that you see on our                     website and through our services to ensure that you only see material that is relevant to you. The legal basis for this processing is our legitimate interests,                   namely offering the best possible experience for our website visitors and service users.

3.5    Direct marketing - We may process contact data, account data, customer relationship data and/or transaction data for the purposes of creating, targeting and               sending direct marketing communications by email, SMS, post and making contact by telephone for marketing-related purposes. The legal basis for this                     processing is our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service               users.

3.6    Research and analysis - We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services,           as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring,                 supporting, improving and securing our website, services and business generally.

3.7    Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our                 business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to           properly and efficiently run our business in accordance with this policy.

3.8    Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this                       processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.

3.9    Insurance and risk management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage,                     managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our                       business against risks.

3.10   Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or             in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal               rights, your legal rights and the legal rights of others.

3.11   Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to                  which we are subject or in order to protect your vital interests or the vital interests of another natural person.

4.       Providing your personal data to others

4.1     We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its                        subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Information about our group of companies can be            found at www.toy-time.co.uk.

4.2     We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining            insurance coverage, managing risks, obtaining professional advice.

4.3     Your personal data held in our website database will be stored on the servers of our hosting services providers identified at www.wix.com.

4.4     Financial transactions relating to our website and services are or may be handled by our payment services providers, Wix or Paypal. We will share transaction              data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing                with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and                    practices at www.wix.com and www.paypal.com.

4.5     We may disclose contact data along with any other personal data contained in enquiries made through our website or services to one or more of those                        selected third party suppliers of goods and/or services identified on our website for the purpose of enabling them to contact you so that they can offer, market            and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the personal data that we supply to it; and upon            contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.

4.6     In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for                    compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may                also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or            in an administrative or out-of-court procedure.

5.       International transfers of your personal data

5.1     In this Section 6, we provide information about the circumstances in which your personal data may be transferred to countries outside the United Kingdom                  and the European Economic Area (EEA).

5.2     The hosting facilities for our website are situated in the United Kingdom. The competent data protection authorities have made an "adequacy decision" with                respect to the data protection laws of this country.

5.3     You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We              cannot prevent the use (or misuse) of such personal data by others.

6.      Retaining and deleting personal data

6.1     This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3    We will retain your personal data as follows:

(a)    contact data will be retained for a minimum period of 7 years following the date of the most recent contact between you and us

(b)    account data will be retained for a minimum period of 7 years following the date of closure of the relevant account

(c)     customer relationship data will be retained for a minimum period of 7 years following the date of termination of the relevant customer relationship

(d)    transaction data will be retained for a minimum period of 7 years following the date of the transaction

(e)    communication data will be retained for a minimum period of 7 years following the date of the communication in question

(f)     usage data will be retained for 7 years following the date of collection

6.4    Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7.      Security of personal data

7.1     We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal             data.

7.2     We will store your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.

7.3     The following personal data will be stored by us in encrypted form: your name, contact information, password(s) and cardholder data.

7.4     Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser,              will be protected using encryption technology.

7.5     You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the            security of data sent over the internet.

7.6     You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the              password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).

8.      Your rights

8.1    In this Section 9, we have listed the rights that you have under data protection law.

8.2    Your principal rights under data protection law are:

(a)    the right to access - you can ask for copies of your personal data;

(b)    the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(c)     the right to erasure - you can ask us to erase your personal data;

(d)    the right to restrict processing - you can ask us to restrict the processing of your personal data;

(e)    the right to object to processing - you can object to the processing of your personal data;

(f)     the right to data portability - you can ask that we transfer your personal data to another organisation or to you;

(g)    the right to complain to a supervisory authority - you can complain about our processing of your personal data; and

(h)    the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

8.3    These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting                                                             https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

8.4    You may exercise any of your rights in relation to your personal data [by written notice to us, using the contact details set out below].

 

9.      Third party websites

9.1    Our website includes hyperlinks to, and details of, third party websites.

9.2    In general we have no control over, and are not responsible for, the privacy policies and practices of third parties.

 

10.    Personal data of children

10.1  Our website and services are targeted at persons over the age of 18.

10.2  If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

 

11.    Updating information

11.1  Please let us know if the personal information that we hold about you needs to be corrected or updated.

 

12.    About cookies

12.1  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The                    identifier is then sent back to the server each time the browser requests a page from the server.

12.2  Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry                date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is          closed.

12.3  Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in          and obtained from cookies.

 

13.    Cookies that we use

13.1  We use cookies for the following purposes:

(a)    authentication and status - we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are                   logged into our website;

(b)    shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website;

(c)    personalisation - we use cookies to store information about your preferences and to personalise our website for you;

(d)    security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to             protect our website and services generally;

(e)    advertising - we use cookies [to help us to display advertisements that will be relevant to you;

(f)     analysis - we use cookies to help us to analyse the use and performance of our website and services; and

(g)    cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

14.    Cookies used by our service providers

14.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

14.2  We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create              reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/            and you can review Google's privacy policy at https://policies.google.com/privacy.

14.3  We use a Facebook pixel on our website. Using the pixel, Facebook collects information about the users and use of our website. The information is used to                  personalise Facebook advertisements and to analyse the use of our website. To find out more about the Facebook pixel and about Facebook's use of personal            data generally, see the Facebook cookie policy at https://www.facebook.com/policies/cookies/ and the Facebook privacy policy                                                        at https://www.facebook.com/about/privacy. The Facebook cookie policy includes information about controlling Facebook's use of cookies to show you                      advertisements. If you are a registered Facebook user, you can adjust how advertisements are targeted by following the instructions                                                  at https://www.facebook.com/help/568137493302217.

 

15.    Managing cookies

15.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to                     version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647 (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

(f)     https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

15.2  Blocking all cookies will have a negative impact upon the usability of many websites.

15.3  If you block cookies, you will not be able to use all the features on our website.

16.    Cookie preferences

16.1   You can manage your preferences relating to the use of cookies on our website when you first view our homepage.

17.    Amendments

17.1  We may update this policy from time to time by publishing a new version on our website.

17.2  You should check this page occasionally to ensure you are happy with any changes to this policy.

17.3  We may notify you of significant changes to this policy by email.

18.    Our details

18.1  This website is owned and operated by Toy Time Ltd.

18.2  We are registered in England and Wales under registration number 12653229, and our registered office is at Globe House, Eclipse Park, Sittingbourne Road,              Maidstone, Kent ME14 3EN.

18.3  Our principal place of business is at 12 Redwell Grove, Kings Hill, Kent ME19 4BU

18.4  You can contact us:

(a)    by post, to the office address given above;

(b)    using our website contact form;

(c)     by telephone, on the contact number published on our website; or

(d)    by email, contactus@toy-time.co.uk

19.    Data protection registration

19.1  We are registered as a data controller with the UK Information Commissioner's Office.

19.2  Our data protection registration number is ZA784773.

20.    Data protection officer

20.1  Our data protection officer's contact details are: Data Protection Officer, Toy Time Ltd, Globe House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14              3EN contactus@toy-time.co.uk

Head Office

Social

Information

Toy Time Ltd

Globe House

Eclipse Park

Sittingbourne Road

Kent

ME14 3EN

contactus@toy-time.co.uk

 

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